Dedicated.   Dependable.   Knowledgeable.

Client Services.

Supporting our Client-Partner’s daily needs, our dedicated Client Services
Teams respond quickly and effectively, dissecting and troubleshooting
service issues, and implementing resolutions that exceed expectations and
ensure satisfaction. The Blue Planet Client Services Team is just one tool in
our arsenal to ensure a better managed waste program.

Connect with Customer Service

Client Services

Twenty-Four (24) Hours a day, Seven (7) days a week access to Blue Planet’s U.S. Based Professional Client Services Teams.

Blue Planet’s Client Services Teams are a vital tool in ensuring our operational success. We have integrated our Client Services Team as an equal and vital asset to our overall frontline operational readiness, working directly with Senior Blue Planet Management, Vendor Management, Equipment Teams, and other elements of Blue Planet, thus ensuring service issue resolution and Client-Partner satisfaction.

Front Line Support

A better managed waste program begins with a better response to your needs,
including delivering several key elements to our Client-Partner's, such as:

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Building & Maintaining Relationships

 

Our Client Services Teams focus on understanding your unique and individual needs and providing support, and tailored resolutions to resolve issues and foster long-term relationships based upon a foundation of trust and reliability.

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Providing Support & Solutions

 

This involves addressing client inquiries, resolving issues, collecting service metrics and history, and offering guidance on service optimization, and cost saving recommendations driving overall cost reductions at each location.

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Enhancing Client-Partner Experiences

 

Our Client Services Teams focus on creating positive interactions and experiences that lead to your satisfaction, including effectually coordinating and managing the implementation of recommended solutions, and a better managed program.

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Reallocation Human Assets & Resources

 

By offering a dedicated, single point of contact for our Client-Partners, members of our professional Client Services Teams, and the entire Blue Planet Team, allows you to deploy your team more strategically to address other aspects of your business operations leaving your waste and recycling needs to be better managed by Blue Planet.

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Managing Client-Partner Expectations

 

Listening to our Client-Partner’s feedback is vital to our evolution, and ensuring we adjust our operations to your needs. This includes clearly communicating expectations, timelines, and deliverables to ensure a smooth Client-Partner experience.

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Gathering Feedback

 

Our Client Services Teams, specifically the Client Services Team Lead Managers and our Metrics Coordinators, often solicit feedback from our Client-Partners to identify areas for improvement and opportunities to enhance the overall client experience. They also collect and analyze service data and metrics to aid in producing our Quarterly Operations Report.

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Utilizing Resources and Tools

 

Effectively understanding and utilizing the vast array of resources and tools available to Blue Planet is crucial for maximizing efficiency and savings, and achieving the desired outcome of a better managed program. Blue Planet strategically allocates available resources, including human assets and intelligence, equipment, time, and waste stream characteristics, to optimize performance and minimize waste. This includes understanding resource utilization, resource allocation, and the benefits of using resource management tools.

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Waste.

managed better.